Reviews, asked for by the rules
Homeowners in Scorpion's survey set a floor: 87% said they won't hire a business rated below four stars. Of the business leaders asked, 67% struggle to collect reviews consistently.2 The fix is a routine, not a contest.
- Send every customer the same request, the day the job closes
- No discounts or gift cards for a review. Google doesn't allow incentives14
- No reward tied to five stars. The FTC bars incentives that depend on a review being positive15
- Don't tell techs to collect a set number of reviews, or to ask to be named in one. Google's policy lists both14
- Reply to every review, and leave out what you found in the house. Google says replies show you value feedback6