Reviews decide the emergency call
A homeowner with no cooling compares stars and calls. Google says more reviews and positive ratings can help local ranking.6 Rating and review count also feed the ranking of Local Services Ads, Google's pay-per-lead ads.18
- Text the request the same day, while the house is cool again
- Ask every customer, not only the happy ones
- No discounts or tech bonuses for a good rating. The FTC bars incentives that hinge on a review being positive or negative19
- Reply to every review, including the one from the worst week of July
- Invite photos of the finished install