Reviews that don't go stale over winter
In BrightLocal's 2026 survey, 74% of US consumers look for reviews written in the last three months, and 68% will only use a business with four stars or more.19 If your reviews all arrive in May, they look old by March.
- Ask maintenance customers after the first month and project customers at the final walk-through
- Keep asking in fall and winter, after cleanups, lighting jobs and snow work
- Don't tell customers what to write. Google's policy says not to request specific content16
- No discounts or free mows for reviews. Google bars incentives,16 and the FTC's rule bans rewards tied to a review being positive17
- Crew members don't post as customers. The FTC's rule bars certain insider reviews that hide the connection17