Reviews, where your rules allow them
Review counts and ratings can help a local ranking, by Google's own account.7 Whether you may ask, and what you may do with a client's words, depends on which regulator you answer to.
- No gift, discount, or fee break for a review. Google's policy rules out incentives such as payment or discounts9
- Ask every client, not just the happy ones. Google bars selectively soliciting positive reviews9
- SEC-registered advisers: an ad with a testimonial must clearly disclose client status and any compensation11
- FINRA member firms: Rule 2210 sets disclosures for testimonials about a firm's investment advice or performance12
- In replies, say thanks and nothing that shows whether the reviewer is a client