Reviews, asked for at the right moment
A firm with forty recent reviews looks open for business. A firm with six old ones doesn't. At a CPA firm, the timing of the request and the wording of the reply matter as much as the count.
- Ask when the return is accepted or the notice is closed, not during the March rush
- No discount on next year's return in exchange for a review. Google's policy prohibits incentives like that15
- Ask all clients, not a hand-picked few. Selectively soliciting positive reviews is against Google's policy too15
- Answer each review, but never confirm what you did for the person or anything about their money
- Keep asking through the year, so your newest reviews aren't all from April