Reviews belong to the loan officer too
A good review names the person who got the borrower to closing. Ask for it in the loan officer's name as well as the company's, so it turns up when the next borrower searches that name.
- Ask at closing, with a texted link straight to the officer's profile
- Never trade a gift card or a closing credit for a review
- Answer each review, and never confirm loan details in public
- Have compliance approve the reply templates once, then reuse them
- Show reviews on officer pages as text Google can read