Reviews, within the bar's rules
How many reviews a business has is one of the things Google says feed prominence.14 Bar rules shape both ends of a review: how you ask for it, and what you say back.
- Ask every client the same way when the matter closes, with a direct link
- Give nothing in exchange. ABA Model Rule 7.2 bars giving anything of value for a recommendation, with listed exceptions8
- Never argue the facts. A Florida Bar ethics opinion says a lawyer can't reveal confidential information to rebut a bad review12
- Have an attorney approve one short reply script, and use it every time