Reviews are how a stranger gets let in
A plumber is a stranger in someone's house, so reviews carry the sale. Google says more reviews and positive ratings can help local ranking.10 In Local Services Ads, rating and review count feed profile quality.6
- Ask at the door, once the water is back on
- Text the review link before the truck leaves
- Ask for a photo of the finished job in the review
- No bill credits or gift cards for five stars. An FTC rule bans incentives tied to a review being positive or negative19
- Ask every customer the same way, and reply to every review