Reviews written by sons and daughters
The resident often isn't the one who writes the review. A relative is, and the next family reads every word. The hard part is asking fairly and replying without saying who lives with you.
- Ask after a good visit or a care conference, by text or email
- No gift cards, discounts, or raffles. Google's policy bars incentives for reviews18
- No tablet in the lobby with staff waiting. Google says not to pressure people to review on the premises18
- Send the request to every family. Asking only the pleased ones breaks Google's policy18
- Reply without confirming that anyone lives with you or receives care from you