Reviews, without the privacy mistake
Reviews steer the choice on both sides of the practice. In ASDS's 2025 survey on cosmetic procedures, 94% said rating and review websites influence the provider they select.2 The risk is in how you ask and how you reply.
- Ask by text after the visit, medical and cosmetic patients alike
- No discounts, free products, or giveaway entries for a review. Google's policy bars incentives14
- Don't ask only the happy ones. The same policy bars selectively soliciting positive reviews14
- Thank the reviewer and take it offline. Never confirm a visit, a condition, or a treatment
- A New Jersey psychiatry office agreed to pay HHS $30,000 in 2023 after HHS said its Google review replies revealed patient details16