Reviews attach to surgeons, not just the practice
Patients read the surgeon's reviews, not only the practice's. Surgery stirs strong feelings in both directions, and the reply is where practices run into HIPAA, the federal patient privacy law.15
- Ask once the patient is back on their feet, by text, with a direct link
- Point requests at the surgeon's listing as well as the practice's
- Never trade anything for a review, and ask every patient, not a picked few
- Never let a reply show the reviewer was treated. Review replies cost a New Jersey practice a $30,000 settlement with HHS15
- Keep diagnoses, dates, and procedures out of replies, even when the reviewer shares them