Reviews, earned and answered carefully
Star ratings get read long before the consult. Of the consumers in ASDS's 2025 survey, 94% said review sites weigh on which provider they choose.3 The urge to shape those reviews is where aesthetic practices get hurt.
- Ask every patient by text after a follow-up visit, not only the thrilled ones
- No discount or free treatment for a good review. The FTC says an incentive can't hinge on the review being positive9
- No paperwork that limits what patients can post. A Seattle practice with such terms had to pay $5 million in 20248
- Reply with thanks and a phone number, and leave out anything that shows the reviewer was treated
- A New Jersey psychiatric practice paid $30,000 in 2023 to settle HHS claims that its Google review replies gave out patient data11