Reviews, and how you answer them
Patients compare ratings side by side on the map, and review count matters in this field. The hard part for a dental office is asking and replying without breaking Google's rules or patient privacy.
- Ask at checkout, by text, while the visit is fresh
- No raffles, gift cards, or discounts for reviews, and no asking only happy patients. Google's policy bars both13
- Reply without confirming anyone is a patient or naming a treatment
- One California practice paid $23,000 to settle with HHS over its Yelp replies14
- Get a signed HIPAA authorization to post patient photos or stories. In a 2016 HHS case, a physical therapy practice paid $25,00010