Reviews from people who do the job
Your reviewers do the same job as your readers, so the details matter. In a March 2026 survey by G2, which runs review sites, 45% of software buyers said review-site citations most raise their confidence in an AI answer.6
- Ask after a milestone, like the first campaign sent or the first deal closed
- Give a thank-you to every reviewer or to none. The FTC bars rewards that hinge on a favorable, or unfavorable, review15
- On Shopify, offer nothing. Its App Store rules forbid any incentive in exchange for a review12
- Insider reviews need a clear disclosure. The same FTC rule bars undisclosed reviews by officers and managers15
- Answer the three-star reviews first, with a fix or a date