Reviews from buyers the size you want
G2's segment reports only include reviews from people who work at a company in that segment.5 If you want mid-market buyers, you need mid-market reviewers. When you ask matters as much as how.
- Ask after a clean first payroll run or a finished open enrollment, while the result is fresh
- Ask every customer, in every size band you sell to
- No gift cards for a glowing write-up. An incentive conditioned on a review's sentiment is banned under the FTC's rule19
- Staff don't post as customers. The FTC rule also covers reviews by company insiders who hide the tie19
- Reply with what you fixed, not a script