Reviews and proof a buyer can open
In the survey Sophos published in 2026, the biggest driver of trust in a security vendor was evidence that can be verified, such as independent assessments and certifications.2 Reviews belong in that same file.
- Ask every customer after go-live. G2 says vendors should not single out customers to get only positive reviews5
- Never tie a reward to a good rating. An FTC rule bans incentives conditioned on a review's sentiment8
- Label anything written by staff. The same rule bars certain insider reviews that don't disclose the connection8
- Put audit reports, certificates, and test results on one trust page, each with a date and an issuer
- Claim only what you hold. In 2024 the FTC alleged a security camera firm misled consumers about its HIPAA compliance7