Reviews have to be real
Stars in search results come from review markup. Google's guidelines say not to put fake reviews on the page or in that markup.15 The FTC's 2024 rule bans fake reviews too.16
- Ask every buyer for a review, not only the happy ones
- Never reward a review on condition that it's positive or negative. The FTC rule bans that16
- Mark up only reviews that shoppers can plainly see on that page15
- Don't pull in ratings from other websites. Google's rules bar it15
- If a reviewer got a free product or a discount, disclose that clearly15