Reviews build one rooftop at a time
Reviews attach to one profile, not the group. Franchised dealerships wrote more than 276 million repair orders in 2025 and sold 16.2 million light-duty vehicles, NADA says.4 Most chances to ask are in the service lane.
- Ask after every delivery and every repair order, by text, the same day
- Send service customers to the service profile, not the showroom's
- Have the store's own manager answer each review, not a vendor's canned reply
- Never trade an oil change or a discount for a review
- Keep staff and vendors from reviewing their own store